A recap of the top five episodes from last month (August 2011): #1. Episode 65: Our conversation with Randy Bronkema, founder of The Timothy Project! #2. Episode 62: Our conversation with customer service guru and speaker, Micah Solomon. #3. Episode 63: Our conversation with Wisconsin Beekeeper Laurent Soucie. #4. Episode 64: Our conversation with the [...]
#62: On Customer Service with Oasis Disc Manufacturing Founder Micah Solomon
August 2, 2011 By Leave a Comment
When it comes to customer service, I think it’s fair to say that we have our stories – both good and bad! This week, we’re in conversation with customer service expert Micah Solomon. I was impressed with the service his company, Oasis Disc Manufacturing, provided as I prepared to release my new CD and was delighted [...]
Why Titles Get In The Way (Repost)
July 20, 2010 By Leave a Comment
First posted on www.marcvaillancourt.com on July 22, 2009 About year ago now, I spent a week at the “happiest place on earth”, a.k.a Disney World. On our second day there something occurred to me – everyone at Disney is called a “cast member” and in the park you can’t really tell the difference between someone [...]
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